Millions of parcels travel through Evri’s network every single week. When something goes wrong, finding a working phone number becomes urgent. This story of parcel delivery frustration has a solution. Therefore, let us provide all the Evri contact numbers you need to resolve your delivery issues quickly.
Evri, formerly known as Hermes, is one of the UK’s largest parcel delivery companies. They handle millions of deliveries for retailers like Next, ASOS, and John Lewis. This journey through their customer service channels will help you speak to a real person. The chapter of parcel problems ends with the right contact information.
Evri Customer Service Phone Number: The Main Line
The primary Evri customer service number is **0330 808 5456**. This number connects you to their automated voice assistant system [citation:2][citation:7]. You can call this number 24 hours a day, seven days a week [citation:3].
However, real customer service advisors have more limited availability. Human advisors are available Monday to Friday, 8am to 4pm. Saturday hours are 8am to 2pm [citation:3]. Therefore, calling outside these hours means you will only reach the automated system.
When you call, the automated system will ask for your tracking number. Have this ready before you dial. The system can then provide basic tracking information or offer a callback from a real person [citation:5][citation:8].
Alternative Phone Number: 0330 333 6556
A second Evri phone number exists for specific situations. **0330 333 6556** is used for certain customer service queries [citation:4][citation:8]. Some customers report this number works when the main line is busy.
However, users on customer review sites report this number sometimes shows as “not in service” [citation:8]. If you cannot connect through this number, fall back to the primary 0330 808 5456 line. Consequently, starting with the main number is your best bet.
Both numbers are UK-rate numbers. Calls to 03 numbers cost the same as calling standard landlines, even from mobile phones [citation:7]. Therefore, you will not face premium rate charges when contacting Evri.
How to Speak to a Real Person at Evri
Getting past Evri’s automated system requires patience. Call 0330 808 5456 and listen carefully to the menu options. You will need your tracking number ready for the automated system [citation:5].
After the system asks for your tracking number, listen for the next menu. Press 1 to make a claim or report a problem with your parcel [citation:5]. The system will then ask you to leave a message with your name, phone number, and email address.
An Evri customer service advisor will call you back during operating hours. This callback system means you do not need to wait on hold for long periods. Therefore, be prepared to receive a call back rather than waiting on the line [citation:5].
The Evri Live Chat: A Faster Alternative
Live chat is often the quickest way to reach Evri customer service. You can access the chat feature through Evri’s official website. Look for the “Contact Us” page and click the “Start the Chat” button [citation:8].
The live chat is available during business hours. A support specialist typically responds within 24 hours. This method does not require you to wait on hold or navigate phone menus [citation:2][citation:8].
Multiple retailers including Peacocks recommend the Evri chat service as the quickest contact method [citation:10]. Consequently, if your issue is not urgent, live chat may resolve it faster than a phone call.
Evri Email Addresses for Different Departments
Evri offers several email addresses for specific purposes. For general enquiries, use **MyEvri@customer.evri.com** [citation:1]. This address goes to the main customer service team.
The company secretary can be reached at **company.secretary@evri.com**. This address works for formal complaints or legal matters. Meanwhile, security concerns should go to **infosec@evri.com** [citation:8].
Parcel shop owners can email **parcelshop.networkdev@evri.com** for collaboration inquiries. Media and press enquiries should go to **prteam@evri.com** [citation:8]. For feedback where you do not expect a reply, use **noreply.customer@feedback.evri.com** [citation:1].
Evri Head Office Address
The Evri head office is located in Leeds. The full address is: Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH, United Kingdom [citation:1][citation:7][citation:9]. This is the registered office for the company.
You can send formal complaints or legal correspondence to this address. However, do not send parcel-related queries here expecting a quick response. Use the phone or live chat for delivery issues [citation:8].
What to Do Before Contacting Evri
Before calling Evri, gather all relevant information. You will need your tracking number, delivery address, and the sender’s name. Having these details ready speeds up the call significantly [citation:5].
Check your tracking information online first. Many common issues, such as delayed deliveries or attempted deliveries, are visible through the tracking portal. The automated phone system also provides tracking updates without needing an agent [citation:3].
If you are not the person who sent the parcel, contact the sender directly. Evri’s customer service team typically will not discuss parcel details with anyone other than the sender. Therefore, having the sender contact Evri may resolve your issue faster [citation:5].
Evri App Support Contact
For problems with the Evri mobile app, a separate contact exists. The app developer contact number is **+44 7813 406375**. This number is listed on the official Evri app page in the Google Play Store [citation:6].
Use this number specifically for technical issues with the app itself. For parcel delivery problems, continue to use the main 0330 808 5456 number. Consequently, using the correct number saves time for both you and the support team.
Tips for Getting Through to Evri Customer Service
Customer data shows that only 23% of callers successfully reach a real person at Evri [citation:8]. Therefore, persistence and strategy matter when contacting them. Calling early in the morning, just as lines open, improves your chances of reaching an agent.
The automated system offers several paths. Pressing 1 to make a claim is the most reliable way to request a callback [citation:5]. Do not hang up if you reach the automated system; follow the prompts to leave a message [citation:5].
The company’s customer service rating is 2.6 out of 5 stars from user reviews. Only 5% of complainants report receiving full resolution of their issues [citation:8]. However, most users report neutral or negative experiences, so manage your expectations.
FAQs
What is the Evri customer service phone number?
The main Evri customer service number is 0330 808 5456. This number is available 24/7 for automated assistance. Customer service advisors are available Monday to Friday, 8am to 4pm, and Saturday, 8am to 2pm.
How do I speak to a real person at Evri?
Call 0330 808 5456 and have your tracking number ready. After entering your tracking number, listen for the menu and press 1 to make a claim. You will then be asked to leave a message, and an advisor will call you back.
Does Evri have a live chat service?
Yes, Evri offers live chat through their official website. Go to the “Contact Us” page and click “Start the Chat.” This is often the quickest way to reach customer service.
What is the Evri head office address?
The Evri head office is at Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH. This is the registered address for formal correspondence and complaints.
Is there an email address for Evri customer service?
Yes, you can email MyEvri@customer.evri.com for general enquiries. For formal complaints, use company.secretary@evri.com. Response times vary, so phone or live chat are better for urgent issues.
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